CDK Global investigates cyber incident, briefly shuts down all systems

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(Reuters) – Retail technology and software provider CDK Global was investigating a cyber incident and proactively briefly shut down all of its systems, it said on Wednesday.

A company that provides software to car dealerships said its core dealer management system and digital retail solutions had been restored. It stated that it also conducted tests and consulted with external experts after the incident.

“We continue to conduct extensive testing of all remaining applications and will provide updates as we relaunch these applications,” CDK said in a statement emailed to Reuters.

According to a report by Bloomberg News, CDK systems first went down around 2 a.m. ET (0600 GMT), with some features starting to work again on Wednesday afternoon.

The company was acquired by investment firm Brookfield Business Partners in April 2022 for $6.41 billion in an all-cash deal that took private the last major publicly traded software provider to dealers and automakers.

“We are aware of the reported CDK outage. We are currently assessing the impact this will have on our Ford dealers,” Ford Motor said in a statement emailed to Reuters.

General Motors and BMW did not immediately respond to Reuters requests for comment made outside regular U.S. business hours on whether the cyber incident affected their dealers.

(Reporting by Juveria Tabassum; Editing by Josie Kao and Leslie Adler)

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